RETURNS & EXCHANGE

Thanks for shopping at When Shabby Meets Chic. If you are not entirely satisfied with your purchase, we're here to help with these guidelines.

• Goods once purchased are considered final sale. There are no exchanges or refunds available for any merchandise, unless damaged. 

• If a product you have received is damaged, it can be exchanged for the same or similar product.

• Damaged items need to be returned within seven calendar days from the date it was received.

• In the event that what you have ordered does not have a suitable replacement, you will have the option to choose between store credit to purchase other products from our store, or a cash refund. 

• Store Credit is valid for 90 days, after which it expires.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• Your item needs to have the receipt or proof of purchase.

• Products once opened are not subject to exchange.

•  In order to claim exchange for a damaged product, please follow the list below:

* Email us at muby.astruc@ruby-and-sons.com

* Subject should be Exchange [Invoice Number]

* Please provide a detailed explanation of the damage, along with photographs of the damaged item prior to opening it, or taking it out of the box (when relevant).

* Please list your contact number on the email. A member of our team will contact you shortly.

In the event that the order was sent to you via delivery, We will organise collection and inspection of your damaged product within 7 days of receiving your email. We will update you on the status of your exchange after inspecting the item.​